InstaClub Privacy Policy

Lightning Kite, Inc.

Lightning Kite, Inc. ("we," "us," or "our") operates the InstaClub mobile application and web platform (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By accessing or using the Service, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Service.

1. Information We Collect

1.1 Personal Information You Provide

When you register for an account or use the Service, we may collect the following information directly from you:

• Name — your first and last name, used for account identification and display within the app.
• Email Address — used for account authentication, communication, and notifications.
• Phone Number — used for account verification and optional contact purposes.
• Photos — profile photos and booth/facility documentation photos you upload through the Service.
• Payment Information — credit card and billing details required to process membership payments and reservations. Payment information is processed and stored by our third-party payment processor, Stripe, and is not stored on our servers.

1.2 Information Collected Automatically

When you use the Service, certain information may be collected automatically:

• Device Identifiers — we collect device tokens through Firebase Cloud Messaging (FCM) to deliver push notifications about reservations, membership status, and other Service updates.
• Location Data — with your permission, we collect location data to verify your proximity when unlocking facility doors. Location data is used only at the time of the unlock request and is not stored long-term.
• Usage Analytics and Telemetry — we may collect telemetry data such as page views, feature usage patterns, performance metrics, and session information via OpenTelemetry or similar analytics tools. This data helps us understand how the Service is used and improve its performance and reliability.
• Error and Crash Reports — we use Sentry or similar error-tracking services to collect crash reports, error logs, and diagnostic information. This data may include device type, operating system version, app state at the time of the error, and stack traces. This information is used solely to identify and fix bugs and improve Service stability.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To create and manage your account.
• To process membership payments and reservations.
• To send push notifications about bookings, membership updates, and facility access.
• To verify your location for door unlock functionality.
• To communicate with you regarding your account, support requests, and Service updates.
• To analyze usage patterns and improve the Service's features, performance, and user experience.
• To detect, diagnose, and resolve technical issues and errors.
• To comply with legal obligations and enforce our terms of service.

3. Third-Party Service Providers

We share your information with the following third-party service providers, solely to operate and improve the Service:

• Stripe — for payment processing. Stripe's handling of your payment data is governed by the Stripe Privacy Policy.
• Firebase Cloud Messaging (Google) — for delivering push notifications. See the Firebase Privacy Policy.
• Amazon Web Services (AWS) — for secure data hosting and storage infrastructure.
• Sentry — for error tracking and crash reporting. See the Sentry Privacy Policy.
• OpenTelemetry-compatible providers — for usage analytics and performance monitoring.

4. Data Sharing and Disclosure

We do not sell your personal information to third parties.

We may disclose your information in the following limited circumstances:

• Service Providers — as described in Section 3, to third parties that assist us in operating the Service.
• Legal Requirements — if required by law, regulation, legal process, or governmental request.
• Protection of Rights — to protect the rights, property, or safety of Lightning Kite, Inc., our users, or the public.
• Business Transfers — in connection with a merger, acquisition, reorganization, or sale of assets, in which case your information may be transferred as part of that transaction.

5. Data Storage and Security

Your data is stored on secure servers hosted by Amazon Web Services (AWS). We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption in transit, access controls, and regular security reviews.

While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you the Service. We may also retain certain information as required by law or for legitimate business purposes, such as resolving disputes and enforcing our agreements.

7. Your Rights and Choices

• Access and Correction — you may access and update your personal information through your account settings in the app.
• Data Deletion — you may request deletion of your account and associated personal data by contacting us at support@lightningkite.com. We will process your request within 30 days, subject to any legal obligations requiring us to retain certain data.
• Push Notifications — you can opt out of push notifications through your device settings at any time.
• Location Data — you can disable location access through your device settings. Note that disabling location access may prevent you from using the door unlock feature.

8. Children's Privacy (COPPA Compliance)

The Service is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to promptly delete such information. If you believe we may have collected information from a child under 13, please contact us at support@lightningkite.com.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Continued use of the Service after any changes constitutes your acceptance of the updated Privacy Policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Lightning Kite, Inc.
Email: support@lightningkite.com